Switching Your Broadband Provider Made Easy
Published July 6, 2026
Have you been frustrated with your slow internet connection? Then, it is high time that you decided to switch broadband provider in Australia. The availability of National Broadband Network (NBN) gives many choices for faster internet service than before. Here, in our blog, we will take it a notch higher by explaining to you the steps involved in connecting to NBN and switching internet providers Australia. In case you are looking for a faster or cheaper internet connection, below you will find information on how to switch broadband provider the right way.
Switch provider in three simple steps
Enter your postcode: Type your postcode and address in the box on our broadband page to see what is offered in your area.
Choose from broadband deals: Browse through broadband deals that are offered and choose one that suits you best.
Pick the right broadband deal for you: Choose your broadband deal and purchase it on the website of the new internet provider.
Is it difficult to switch the broadband provider?
The switching process is almost completely done for you by the new internet provider. All that you need to do is provide your contact details to the new internet provider and pick a start date for your contract. While you will receive your leaving documents from the old internet provider, you don’t have to terminate your contract anymore.
Should I end my current broadband contract before switching?
From September 2025 onwards, you will never have to inform your current broadband provider to disconnect your service whenever you decide to change providers. That is thanks to an industry process known as One Touch Switch that ensures that the new provider takes care of everything.
The reason switching providers has always been so easy is that broadband providers share the same broadband network infrastructure.
Fortunately, it is now equally easy to switch to a different provider even if it does not share the same broadband network or any full-fibre only providers. The thing about switching to a provider that uses its own network was that you had to cancel your contract yourself, but now you no longer have to. All providers have implemented this process.
How long would it take me to change my provider?
As there isn’t any official time limit, the standard time period to undergo the whole process would be two weeks after signing up for it. Nevertheless, you will not be without internet access for this entire time, because you will stay connected to your old connection until the day when your new internet service will be activated.
The day when the new connection becomes active, you probably won’t face any down-time issues at all except for switching from one kind of broadband internet to another. In such cases, an engineer might need to come over to install the new connection, which will take an hour, tops.
Nevertheless, no matter what the case might be, this process has become absolutely straightforward nowadays. While signing up to a new internet provider, you will have an opportunity to pick the most suitable installation date for yourself. Then, your new provider will take care of cancelling the contract date from your old provider.
Not quite ready to make the switch yet?
If there’s still some time left on your broadband contract, why not sign up for an end of contract alert from Compare Utility Market. All you need to do is enter your contract end date and address, and we’ll remind you when it’s time to move to a new provider at no extra cost.
Is there a charge for changing providers?
No. It is totally free provided that you can find a new provider after your contract expires. However, when you attempt to move to a new provider while your contract still has a few months remaining, then it will most likely be accompanied by an early exit fee.
To conclude, Broadband changeover can seem like a daunting task, but it is a swift process. It only requires a few mouse clicks and minutes to fill in the necessary information. Follow us on LinkedIn for more tips on how to switch broadband provider and stay updated on the best deals in Australia.
