Does switching electricity providers interrupt my power?

No. The change is entirely administrative. Your old and new providers simply swap over on the day of your meter read. Your power supply will not be cut off.

What is the Default Market Offer (DMO)?

The DMO is a maximum price that retailers in NSW, SA, and SE QLD can charge customers on standard contracts. It acts as a safety net. You should aim to find a plan priced below the DMO.

Are exit fees still common?

Most new contracts do not include exit fees for breaking the contract, as required by consumer regulation. However, check the fine print, especially on fixed-term or bundled contracts.

What if I am having trouble paying my bill?

All retailers are required to have a hardship or 'payment difficulty' policy. If you are struggling, contact your provider immediately to discuss a payment plan. There are also government assistance programs available.