This website (“Website”) is owned and operated by Utility Market Australia Pty Ltd (ABN 83 662 208 791) (“Utility Market”). The registered office of Utility Market is located at 42 Margaret Street, Southport, 4215, QLD, Australia. In these Terms of Use, “we”, “our” and “us” means Utility Market and “you” or “your” means the user of this Website.
1.1 By accessing and using this Website, you agree to comply with these Terms and Conditions (“Terms”). If you do not agree, please discontinue use immediately.
1.2 These Terms govern your use of the Website and our services, including energy and broadband comparison services.
1.3 We may update these Terms from time to time. Continued use of the Website constitutes your acceptance of any amendments.
2.1 Our Privacy Policy outlines how we collect, use, and safeguard your personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles.
2.2 By using this Website, you consent to our data practices as described in the Privacy Policy.
3.1 Utility Market provides a comparison platform for energy, gas, broadband, and related services from third-party providers.
3.2 We do not supply these services directly. Contracts entered into are between you and the provider.
3.3 We strive for accuracy in the data provided but do not guarantee all content is current or error-free.
4.1 We act in your best interests when making recommendations, placing your interests before our own or those of any third party, regardless of any remuneration received.
4.2 We disclose all commissions, fees, or other benefits received by us from third-party providers.
4.3 We monitor sales trends and investigate any abnormally high volumes linked to specific providers or products.
4.4 We adhere to fiduciary obligations, maintain confidentiality, and disclose actual or potential conflicts of interest.
4.5 We perform our services with competence, integrity, honesty, reasonable care, and skill.
4.6 We inform customers that the more comprehensive their disclosure to us, the more appropriate our recommendations will be.
4.7 We comply with all applicable laws, including:
(a) Private Health Insurance Act 2007
(b) Privacy Act 1988
(c) Competition and Consumer Act 2010
(d) State and Territory Fair Trading Acts
4.8 We disclose our role as an agent or broker where applicable and make clear any other relevant roles or relationships.
4.9 We maintain records as required by law and comply with lawful requests for their production, access or copying.
4.10 We cooperate with regulatory authorities and provide information as legally required.
4.11 We do not engage in non-disclosure or misrepresentation.
4.12 We assist customers to meet the requirements of their chosen provider.
5.1 You agree to:
(a) Use the Website for lawful, personal, non-commercial purposes.
(b) Provide accurate and complete information.
(c) Not disrupt or interfere with the Website’s security or operation.
5.2 You must be at least 18 years old to use our services.
6.1 Offers shown are provided by third-party service providers. We do not guarantee any specific service, provider, or outcome.
6.2 We recommend you review any third-party provider’s terms before entering into a contract.
6.3 We receive commissions from providers, which we disclose as per clause 4.2.
7.1 Our comparison service is free for users.
7.2 We may receive commissions or other benefits when you sign up for a plan using our platform.
8.1 All content on the Website (text, graphics, logos, trademarks) is owned by Utility Market or its licensors. You may not use this content without prior written permission.
9.1 Our services are provided on an “as is” and “as available” basis.
9.2 To the maximum extent permitted by law, we are not liable for:
(a) Inaccurate or outdated information;
(b) Your engagement with third-party providers;
(c) Interruptions or technical issues.
10.1 We may suspend or terminate your access to the Website if you violate these Terms.
11.1 These Terms are governed by the laws of Australia.
11.2 Disputes will be subject to the jurisdiction of the courts of Brisbane, Queensland.
