Utility Market

Effective date: April 3, 2023

At Utility Market, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your personal data. Please read this Policy carefully before using our services.

What Does This Notice Cover?

This Privacy Policy covers the use of personal data by Utility Market for the purpose of providing comparison services for energy and telecommunication in Australia.

What Is Personal Data?

Personal data is any information that can be used to identify an individual. This includes but is not limited to name, address, email, phone number, and any other information that is linked to an identifiable person.

What Are My Rights?

Under the Australian Privacy Principles, you have the right to access and correct your personal information held by Utility Market. You may also request that your information be removed, and you have the right to opt-out of any marketing communications. Some of your major rights are as follows:

To be informed about the collection and use of your personal data.
To access the personal data, we hold about you.
To have your personal data rectified in case of inaccurate or incomplete information.
To ask us to delete or otherwise dispose of any of your personal data that we hold.
To restrict (i.e., prevent) the processing of your personal data.
To object the usage of your personal data for a particular purpose or purposes.
To withdraw consent, that is you are free to withdraw that consent at any time.
To lodge a complaint with a supervising authority

How We Get and Use Your Personal Information:

Utility Market collects personal information directly from you when you use our comparison services. This information includes your name, contact information, and usage data from your energy and telecommunications accounts.

We use this information to provide you with personalised comparisons of energy and telecommunications plans. We also use this information to communicate with you about our services, and to improve our services and customer experience.

How Long Will You Keep My Personal Data?

Utility Market retains your personal data for as long as it is necessary for the purposes for which it was collected. Unless requested to delete your information, we may keep your data for up to five years from the point we last surveyed you or when we acquired your information. Once the data is no longer necessary, we will securely delete it.

Disclosure of Personal Information

Utility Market may disclose your personal information to third-party service providers who assist us in providing our services to you. These third-party service providers are required to protect your personal information and may only use it for the purpose of providing the services to us.

We may also disclose your personal information to law enforcement or other government agencies if required to do so by law, or if we believe that such disclosure is necessary to protect our rights, the rights of others, or to prevent fraud or illegal activity.

Do You Share My Personal Data?

Utility Market may share your personal data with third-party service providers who assist us in providing our services. These service providers may include IT providers, marketing and advertising agencies, and data analytics providers. In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority. We may also disclose your personal data if required to do so by law or if we believe that such disclosure is necessary to protect our rights or the rights of others.

How Do I Contact You?

If you have any questions or concerns about this Privacy Policy, or if you wish to access or correct your personal information, you may contact us by email at

Email address: hello@utilitymarket.com.au

Telephone number: 03 9067 9195

Changes to this Privacy Notice

We may update this Privacy Policy from time to time. Any changes to this Policy will be posted on our website. We encourage you to review this Policy periodically to stay informed about how Utility Market is protecting your personal data.