Our Commitment to Privacy

At Utility Market Australia Pty Ltd (ABN 83 662 208 791) (“Utility Market “), we prioritize the protection of your personal information. This Privacy Policy outlines how we collect, use, store, and safeguard your data in accordance with applicable privacy laws.

Definition of Personal Information

Personal information refers to data that identifies you as an individual. This may include, but is not limited to, your name, address, telephone number, email address, occupation, and any other details that reasonably identify you.

Information We Collect

We may collect various types of personal information, including:

  • Name, address, and contact details (email, phone number, fax)
  • Date of birth or age
  • Occupation or job title
  • Government-issued identification details
  • Any additional information provided directly via our website, customer service interactions, or third-party sources

Methods of Collection

We collect personal information through:

  • Direct interactions (website use, phone, email, forms, surveys, promotions)
  • Third-party sources (credit reporting agencies, government bodies, publicly available sources, and authorized representatives such as legal and financial advisors)

Use of Cookies and Website Data

Our website may use cookies to enhance your browsing experience and analyse trends. Cookies help us track website traffic and user engagement. While cookies do not collect personal data, you can adjust your browser settings to disable them if preferred.

Why We Collect Personal Information

We collect personal information to:

  • Provide and improve our products and services
  • Respond to inquiries and customer feedback
  • Manage business operations, including compliance with legal requirements
  • Conduct marketing activities (where permitted)
  • Improve website functionality and user experience

Failure to Provide Information

If you choose not to provide personal information, we may be unable to:

  • Offer requested services or products
  • Provide updates on relevant offerings
  • Customize your website experience effectivelyDisclosure of Information

We may share personal information with:

  • Employees, contractors, and service providers assisting in business operations
  • Third-party partners involved in marketing and business collaborations
  • Legal and regulatory authorities when required by law
  • Any other organization with your explicit consent

Marketing Communications

With your consent, we may send promotional messages via email, SMS, or mail regarding our products and services. You may opt-out of marketing communications at any time by following the instructions in our emails or contacting us directly.

Use of Government Identifiers

If required by law, we may collect government-issued identification numbers (such as Medicare or driver’s license numbers). However, we do not use these as unique identifiers for our records.

Accessing and Correcting Your Information

You may request access to the personal information we hold about you. If you believe that your data is inaccurate or incomplete, you can request corrections. While we strive to fulfill all requests, certain legal or confidentiality limitations may apply.

Lodging a Privacy Complaint

If you have concerns about our handling of your personal data, please contact our Privacy Officer. We aim to resolve complaints within 30 days. If you remain unsatisfied, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Data Security

While we implement robust security measures, data transmission over the internet is inherently insecure. We advise users to exercise caution when sharing personal details online.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites and encourage users to review their respective policies.

Contact Information

For privacy-related inquiries or concerns, please contact:

Privacy Officer

Utility Market Australia Pty Ltd

42 Margaret Street, Southport, QLD 4215

Email: hello@utilitymarket.com.au

Policy Updates

This Privacy Policy may be updated periodically. Any changes will be posted on our website. The latest update was made in March 2025.